It all started when I decided to finance my auto loan from
Emirates NBD, though it may look as if it all started when I decided to have my
loan early settled. The greater sin has to be the decision to finance the loan
through ENBD. I sold my Dodge Charger to a fellow and decided to settle the loan
early. I had enjoyed its ride, and ENBD was going to make sure it takes me for
a ride which I will regret
1.
On 15th June, I
went to the Mussafah branch to request for early loan, where the representative
told me it is very convenient to do it through online facielities and will be
done within two days.
2.
On the same day I requested
through online services, where I had a screen shot which says it will be done
in two working days.
3.
On 18th June,
its still not done, and I call the Call Center, where they tell me it will be
done in 5 working days
4.
I tell them this is
unacceptable and should be done in 2 working days as per confirmation and now
you are telling me that it will be done in 5 working days is unacceptable. What
if you after 5 working days you tell me it will be done in 10 working days,
what will I do then
5.
The loan department on my
request closed my loan early on 18 th June where they take 56,219 out of my
loan and leaving AED 722 behind in my loan account. It was partially settled.
6.
I call them and they tell
me its because I did not have sufficient balance when I did have sufficient
balance as per my statement. I tell them even if I did not have sufficient
balance, you either reject the whole or accept the whole , they cant accept or
reject partially the transaction
7.
The loan department tell me
its IT problem and I should place again my request to settle early without
knowing that their system perhaps does not allow to settle early a loan twice,
so they direct me to call center. The call center there tells me that they are
not authorized to make this transaction and I should go the branch where it
will be done earlier. So I have run a full circle, The branch telling me I
should do it online, The loan department telling me I should do it with cll
center, and the call center telling me I should do it with branch so its been
10 days since then when I am in the vicious cycle of ENBD bureaucracy in an
unending loop and the funny part is that everybody since the last 10 days is
telling me it will be done in 2 working days
8.
They say when you get raped
and you cant do anything enjoy, so that’s what I am doing now. ENBD is raping
me and I am now enjoying it. ENBD obviously has no respect for its commitments
but I do respect my commitments and the person who I sold my car is suffering
heavily as I am not able to transfer my car in his name. So I have cancelled my
credit cards and intend to close my bank accounts. The funny part is that while
credit card closing, the rep asks me the reason and that’s all he does telling
me his job is to document the reason why I am closing the card not to do
anything about it.
9.
People involved – the whole
mussafah branch, the BM there, A lady named Pooja, Someone by the name of
Ameer, but to them all I am just a statistic
10.
Status as of now – Same as
what has been for the last 10 days – My issue will be solved in 10 days
11.
What I intend to do – I
will blog on my blog site about this to tell the people never to bank with ENBD
and if they do never to close the loan because people’s commissions are involved
only at the stage of giving loan. Nobodys commission is affected if you settle
early so its nobody’s problem
12.
The worst part is that I
have to travel out of country and I cant just because of ENBD.
